Cybersecurity Incident 2024

On October 30, 2024, San Joaquin County Superior Court detected unusual activity on some systems, which we have determined to be the result of a cybersecurity incident. We promptly engaged leading third-party cybersecurity experts and continue working diligently alongside them to investigate this incident and securely restore our network to normal operations. Law enforcement has also been notified.

Upon discovering this incident, we took immediate and proactive steps to contain the event, which included isolating our systems from the internet. As a result, part of our network remains offline, which is currently impacting certain public services (see “Operational Update” below).

Cybersecurity is a responsibility we take seriously. We will continue working with third-party experts to investigate the full nature and scope of this incident and take steps to further enhance our systems as we move forward.

We regret any concern or inconvenience, and we will continue to provide further updates as appropriate. We thank our community for your support and understanding at this time.

Operational Update

Continuing to serve our community remains a top priority, and we are working as quickly as we can toward full, secure restoration. Due to our proactive containment efforts, part of our network remains offline. We have manual workarounds in place where possible, but the following public services are temporarily unavailable:

  • All online services, including e-filing, online payments, and online dispute resolution for all departments.
  • Credit card payments cannot be processed at our counters but an authorization can be submitted with the filing. 

All court calendars are proceedings as normal unless identified below.  All Clerk’s Offices are open Monday, through Friday, 8:00 a.m. to 4:00 p.m., excluding weekends and holidays for in-person and phone assistance. Filings must be submitted to the Clerk’s office via mail, drop box or directly during regular business hours.

Jury Reporting Updates

  • Jurors are to follow the directions on their summons and call (209) 992-5500 or (800) 479-2456 or visit the sjcourts.org for reporting instructions.
  • Jurors summoned for the week of November 4, 2024 and in groups 101 through 150 are not required to report for service on Monday, November 4, 2024 and should call or check sjcourts.org on Monday, November 4, 2024 AFTER 5:00 p.m. for further instructions.

Traffic Updates

  • If you currently have a Failure to Appear hold on your license, it may take up to two weeks for the hold to be released.
  • Online Ability to Pay requests, Traffic Online Dispute requests and payments, are not available at this time.

Probate Updates

  • MONDAY, NOVEMBER 4, 2024 – All Probate Matters set for the 8:30, 8:31 OR 9:30 calendar must appear remotely using Zoom.
TO JOIN ZOOM
By phone, please call 1-669-254-5252
By Zoom link, please use https://zoomgov.com/signin  
Dept. 11AHon. Sabrina Schneweis-CoeMeeting ID 161 8448 8804Passcode 007666

Civil Updates

  • Hearings will be conducted as normal.
  • For all law and motion calendars, parties are to call the bridge line. To attend the remote hearing:

    Call into (209) 992-5590, then follow the prompts and use the Bridge # and Pin # for the Department where your case is to be heard.
  • Dept. 9A (Judge Zendejas): Bridge #: 6947; Pin # 4313
  • Dept. 10A (Judge Abdallah): Bridge #: 6938; Pin # 3784
  • Dept. 10B (Judge Bañuelos): Bridge # 6939; Pin # 3892
  • Dept. 10C (Judge Lee): Bridge # 6937; Pin # 6822
  • Dept. 10D (Judge Kronlund): Bridge # 6940; Pin # 3782
  • Dept. 11B (Judge Waters): Bridge # 6941; Pin # 5564
  • Any pending e-filing orders with payments cannot be processed at this time, but will be processed for the date filed once we resume full operations.

While we do not yet have a timeline for full restoration, our dedicated team of internal and third-party cybersecurity experts continue working with the utmost urgency to bring any impacted systems securely back online and we will continue to share recovery updates.

Frequently Asked Questions

What happened?

On October 30, 2024, San Joaquin County Superior Court detected unusual activity on some systems which we have determined to be the result of a cybersecurity incident. Upon discovering this incident, we took immediate, proactive steps to contain the event, which included isolating our systems from the internet. Due to these measures, part of our network remains offline, which is currently impacting some public services.

We promptly engaged leading third-party cybersecurity experts and are working diligently with them to investigate this incident and securely return to normal operations. Law enforcement has also been notified.

Have operations been impacted?

Due to our proactive containment actions, part of our network remains offline. For the latest information on operational impacts, please review the latest “Operational Update” above.

When will the Court be back to normal operations?

While we do not yet have a timeline for full restoration, we are working diligently alongside our third-party cybersecurity experts to investigate this incident and securely restore our network to normal operations.

When will the investigation be complete?

We do not have an exact timeline for completion. We are working diligently alongside our third-party cybersecurity experts to investigate this incident and securely restore our network to normal operations.

What are you doing to help prevent something like this from happening again?

As part of the investigation, we are looking for opportunities to further enhance our security posture and taking steps to implement the appropriate measures.

Where can I go for more information?

We will continue to share updates on this dedicated webpage as we have them and as appropriate.